01 - Bayar - DCAS R22

Livin'   /   Education   /  How to Pay Bills or Virtual Accounts

How to Pay Bills or Virtual Accounts on Livin' by Mandiri

 Easy way to pay your bills in Livin', with only copy-paste the VA/bill number or use the bill auto payment feature.

How to Pay Your Bills

1

Select the Payment/VA Menu on the Home page

 

2

Type the Bill you want to Pay in the search field, for example BPJS

 

3

Select BPJS Kesehatan Keluarga

 

4

Enter the VA/customer number and other required detailed information then tap Continue

 

5

Confirm the nominal amount and determine the source of fund for payment and tap Continue

 

6

If all the info is correct Tap Continue Pay

 

7

Enter PIN

 

8

Paying BPJS Bills has been successful

How to Pay with a Virtual Account 

1

Select the Pay/VA Menu on the Home page

 

2

Type the VA number of the bill you want to pay in the search field

 

3

Please select a service provider according to the VA number entered

 

4

On the payment page, select Fund Source, for example Credit Card

 

5

Select the tenor as needed, then Save

 

6

Go to Set Installments to reset the tenor as desired

 

7

Select Continue

 

8

Confirm Payment with Continue Pay

 

9

Select Continue Pay

 

10

Enter PIN

 

11

Successful bill payment in installments!

 

How to Activate Autodebit

1

Select the Pay/VA Menu on the Home page

 

2

Select Bill Autodebit & Reminder

 

3

Select Schedule Your Bill

 

4

Select Service Provider

 

5

Select Service Provider

 

6

Enter Customer No

 

7

Select as Bill Autodebit and click Continue

 

8

Pilih Frekuensi

 

9

Select Frequency

 

10

Select Start Date

 

11

Select Schedule Autodebit

 

12

Enter PIN

 

13

The Autodebit has been successfully scheduled. Click View Autodebit List to see the list of direct debits.

 

R22 - FAQ - BAYAR

Frequently Asked Questions

What is the "Pay/VA" feature in Livin'?

A bill payment feature using funding sources registered in Livin'. Simply select a Service Provider and enter the Payment Code (VA). To provide a faster transaction experience, customers can just enter the VA in the search field.

What Service Providers are available in Livin'?

Customers can access the list of Service Providers through available categories, which are periodically updated by Bank Mandiri.

Can customers make Pay/VA transactions in installments using a Credit Card as the funding source?

Yes, customers can complete transactions using Credit Card funding sources for both full payment and installments. Learn more here.

Why are only Savings funding sources available for certain Service Providers?

Credit Card funding sources are available for Service Providers in accordance with applicable Bank regulations. Customers can still use Savings or Individual Current Account funding sources for all Service Providers in Livin'.

Risks and Fees

Risks

  • When making a payment transaction, ensure you enter your Livin' PIN or security code correctly. Incorrect PIN entry can hinder the payment process or trigger access restrictions/account blocking.
  • Double-check the transaction details, such as the service type, payment amount, and the bill number to be paid, before making the payment to avoid transaction errors.

Fees:

  • Payment transaction fees may vary depending on the service provider you use. Please review the fee information listed on the confirmation page before completing the transaction.
Autodebit

What is the Autodebit feature?

Autodebit is an automatic payment service that allows the withdrawal of funds directly from the customer's bank account or credit card on a predetermined date to pay bills or obligations periodically.

What benefits are offered by the Autodebit feature?

The benefits obtained by the Customer when using the autodebit are as follows:

  • Flexible autodebit payments can be set up weekly/monthly
  • Choice of payment sources both savings and credit cards
  • Optional H-3 and/or H-1 reminder notification before debiting
  • Ease of checking autodebit status on the Livin'by Mandiri app

Can all service providers be set up for Autodebit?

No, it only applies to recurring billers with a static Virtual Account (VA) number or customer ID (always the same). However, if the biller cannot be set for payment autodebit, customers can still use the bill reminder feature.

Where can I see my autodebit payment receipt?

Customers can view autodebit transaction receipts through: ​

  • Enter the Pay/VA menu
  • Click the Autodebit & Reminder banner ​
  • Select one of the autodebit lists
  • Check the payment history section

Can I use the same Virtual Account (VA) number or customer ID to activate Autodebit multiple times?

No, customers can only activate 1 (one) autodebit for 1 (one) Virtual Account number or customer ID for 1 (one) service provider.

When can I delete Autodebit?

The customer can delete the Autodebit request on D-1 before the autodebit runs or on the day after the autodebit is successfully run

Where can I see my autodebit payment receipt?

Customers can view autodebit transaction receipts through:

  • Enter the Pay/VA menu ​
  • Click the Autodebit & Reminder banner ​
  • Select one of the autodebit lists ​
  • Check the payment history section with the "paid" filter ​
  • Click the view receipt button

Will I get a reminder before autodebit runs?

Yes, Livin' will send push notifications and inbox messages to customers on D-3 & D-1 before the autodebit runs​

What can I do if my autodebit activation fails?

Customers can retry the activation process or by: ​

  • Click push notifications or go to Livin' inbox menu
  • Check the account info inbox section
  • Click failed activation
  • Click the "Reschedule" button ​

If customer still experience issues, they can call Mandiri Call ​14000 or make a complaint through the nearest branch ​