The e-money feature provides customers with convenient access to manage their electronic money account. Through this menu, users can easily check their current balance, update their balance information, and perform top-up transactions. These features are available both before logging in and after logging in, ensuring seamless and flexible access to your e-money services anytime.​

Before updating your e-money balance on Livin’ by Mandiri, please ensure that your smartphone is equipped with NFC (Near Field Communication) functionality.​

For customers whose smartphones do not support NFC, e-money top-ups can be made at the nearest branch office, Bank Mandiri ATMs, convenience stores partnered with Bank Mandiri, as well as balance update machines located at several main TransJakarta bus stops and MRT stations.​

Livin’ by Mandiri will automatically check if your phone supports NFC. If your phone has NFC but it’s turned off, the app will ask you to turn it on when you open the e-money menu. If your phone doesn’t support NFC, the app will show a message asking you to update your e-money balance at the nearest ATM or partnered convenience store.​

Yes, you can. To change the e-money card icon, tap on the e-money menu and open the list of saved cards. Then, select "Personalize", choose the e-money card you want to update, and pick the icon or display style you prefer.

You can change the name (alias) of your e-money card—up to 12 characters. You can also customize the card’s look by choosing a design template or setting your own color, icon, and pattern.

• Log in to Livin’ by Mandiri.​

• Tap the e-money icon.​

• If your phone has NFC, tap the card to continue. If not, you can enter the card number manually or select it from your saved cards.​

• Tap the “Personalize” button or the edit icon to start personalizing your e-money card.​

The transaction history displays Top-up and Payment activities, including the payment location. Please note that location details are available starting from one day after the payment (H+1).​

The availability of the transaction history preview depends on the card version. If the preview does not appear, please try tapping your card again—Android users should tap once more, while iOS users should tap the card again as well.

Although the transaction history may not display, the e-money card can still be topped up and used for payments via Livin’ or other available channels. We recommend periodically tapping the card through Livin’ to check if the transaction history becomes accessible.

Please follow the instructions provided in the application and tap your card on your device up to three times. If the application indicates no pending balance and your card balance has not increased, kindly wait for one day (H+1) for the refund to be processed back to your account. Should the refund not appear after this period, please contact Bank Mandiri’s customer service at Mandiri Call 14000 for further assistance.​

is a feature for Livin's customers who top up their e-money balance after login apps, can purchase life protection insurance from AMFS ​

Customers who receive AMFS protection insurance offers when topping up e-money are customers over the age of 17, before the age of 85 and not yet passed daily buying threshold

- Customers can check AXA insurance policy via inbox at Livin by Mandiri ​
- Customers can check AXA's insurance policy via email 

The customer will receive the Insurance Certificate via email that registered on Livin by AMFS after the transaction is successful . Customer can also see the proof of transaction via receipt and Livin' inbox 

Insurance beneficiary need to prepare:

• Death Claim Form that has been filled out correctly and completely (original); ​

• Copy of valid Identity Card (KTP)/Passport and/or Temporary Residence Permit Card (KITAS) (for foreign nationals) from the Insured; ​

• Copy of Family Card; ​

• Statement of Heirs (Original) if required; ​

• Chronology of death in the event that the Insured dies not in the Hospital; ​

• A statement form from a valid and authorized Doctor about the causes of death in the event that the Insured dies at the Hospital that has been signed
  by the Doctor and stamped from the Hospital concerned (original);  ​

• Death certificate/death certificate from the authorized agency. If the insured dies due to an accident outside the territory of the Republic of Indonesia,
  the death certificate must be legalized by the local (original) Indonesian Embassy (Embassy of the Republic of Indonesia);  ​

• A certificate of visum et repertum or an original autopsy certificate from the Doctor or Hospital examining the Insured's body in the event that the
  Insured dies due to an accident or dies unnaturally (original or legalized photocopy);  ​

• Certificate from the Police in the event that the Insured dies due to an Accident or unnatural death (original or legalized photocopy); and ​

• Certificates or other documents deemed necessary by the Insurer related to the submission of claims. 

  ​

Beneficiaries can submit a claim application to AMFS by:

• contact AMFS Customer Care Centre at the number: 1500803  ​

• Send email to customer@axa-mandiri.co.id or  ​

• send documents to: PT AXA Mandiri Financial Services. AXA Tower, 8th floor.  Kuningan City.​

• Documents are delivered directly to: Customer Care Centre. PT AXA Mandiri Financial Services. AXA Tower, ground floor. ​

• The Beneficiary submits a max. 90 Calendar Days since the accident occurred ​

• AMFS will inform the results of the claim process for max. 14 Business Days or 60 Business Days if further investigation is needed. ​

• AMFS makes payment of Insurance Benefits to Beneficiaries  max. 5 Business Days ​