Cara Buka Rekening Mandiri di Livin' by Mandiri
NTB - OTP
How to Register and Open an Account Livin' by Mandiri
Opening a deposit account is now possible for Indonesian citizens abroad. Download Now! Discover all the convenience of financial transactions in Livin' and learn how to use it here.
Select Open My First Account
Select Open Account
Select Debit Card then select Continue .
Read the Terms and Conditions and select I Agree.
Prepare your e-KTP for the account opening process then select Next
Press the camera icon & make sure all information on the e-KTP can be read clearly then select Continue.
Make sure your NIK and Custodial Mother's Name are correct, then select Continue.
Your e-KTP is verified then select Continue
Select the country code number you are using
Select Country Code
Enter Mobile Number and tap Continue.
Read the warning pop up and select Send SMS.
Check OTP SMS from Bank Mandiri
Enter the OTP code obtained from the SMS.
Verification Successful
Enter Email
Then select Verify
Enter the verification code you got from the email
Verification Successful
Create Password
Ensure that the password meets the specified criteria
Confirm the password and select Continue.
Create PIN
Confirm PIN
Password and PIN are successfully saved then select Continue.
Choose according to your purpose
For example, choose To save
Complete the following data according to your current place of residence then Continue
Complete your current employment details and Indonesia Taxpayer Identification number/NPWP (optional). You can skip the NPWP for now, but it may be required later.
NPWP Verification Successful
Enter where you work
Confirm account ownership, then select I Agree.
Choose according to your obligations
Data entry complete
Select Start Verification for Face verification
Make sure you are in a bright place with your face clearly visible.
follow the guidelines shown on the screen Please blink
Verification successful
Setting up your account
Opening Mandiri Tabungan Now Successfully
Risks and Fee
- Before opening an account through Livin' by Mandiri, make sure:
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You do not have a product with Bank Mandiri before
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The data inputted is in accordance with the data source
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Photos of documents are appropriate (not blurry / not cut / not damaged)
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Face photo matches the one on your ID card
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Stable internet connection
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Email and cellphone number have not been registered with Bank Mandiri
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You must use a mobile phone number other than an Indonesian mobile phone number to be considered a customer domiciled abroad.
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When opening an account through Livin' by Mandiri, you may be charged the following fees:
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Initial deposit and physical debit card creation fee of IDR100,000.00
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Minimum balance of IDR25,000.00
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Savings admin fee of IDR5,000.00 per month
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Card admin fee varies depending on the debit card you choose, starting from IDR1,000.00 - IDR8,500.00
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For details of your Tabungan Now savings account, click here.
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FAQ - NTB
Frequently Asked Questions
What are the service hours for online account opening via Livin' by Mandiri?
Online account opening via Livin' by Mandiri can be done anytime, anywhere, 7 days a week, 24 hours a day. If a prospective customer requires additional verification in the form of a video call with Bank Mandiri staff, this is only available from 08:00 - 21:00 WIB daily.
Who can open a savings account online via Livin' by Mandiri?
- Any Indonesian Citizen (WNI) domiciled in Indonesia who has an e-KTP (electronic ID card) recorded in the Ministry of Home Affairs' Dukcapil database, who has never been a Bank Mandiri customer, or was a customer but all products have been closed.
- Foreign Nationals (WNA) domiciled in Indonesia who have a Passport and ITAS/ITAP or Golden Visa issued by the Ministry of Law and Human Rights (Kemenkumham), Directorate General of Immigration.
In which countries can a Mandiri Savings account be opened online via Livin' by Mandiri?
Livin' by Mandiri account opening can be done in the Country List.
Are there any other requirements needed for online account opening via Livin' by Mandiri besides the account opening documents?
Customers need to prepare an active mobile number and email address to receive OTP verification.
What if I have verified my e-KTP/Passport in Livin' but cannot proceed with the process?
Customers must ensure the data listed in the application matches the physical data on the e-KTP/Passport.
What should be considered regarding SMS OTP and email OTP verification?
Ensure the SMS sender is 'BANKMANDIRI' and the email is from noreply.livin@bankmandiri.co.id, not from another number or email, including parties claiming to be from Bank Mandiri. Also ensure the prefix code matches the selected country code. Never give your OTP to anyone, including those claiming to be from Bank Mandiri.
What if I do not receive the SMS OTP during the online savings account opening?
Customers must ensure they are using an active phone number from a foreign provider to receive the SMS OTP for registration verification.
What if, during the online account opening, I do not receive the email OTP or the received email OTP has expired during email verification?
Customers can select 'resend OTP code' to get a new 6-digit OTP code and correctly re-enter the latest OTP in the email OTP field.
What if liveness/face recognition verification fails?
Customers will be given up to three attempts. If they get the option to continue verification at a Branch, the customer cannot continue the account opening process online, as further verification is needed at a Branch.
If my device has dual SIM Cards, which number can I use to register for Livin' by Mandiri?
Customers can use the SIM Card in either slot 1 or slot 2 to register for Livin' by Mandiri.
What products can I register for through Livin' by Mandiri?
- NOW Savings in Rupiah currency is automatically created when registering for Livin' by Mandiri.
- Multicurrency Savings can be added after the NOW Savings product is created.
- Investment
- Credit Card
- Paylater
Is the savings account opened online via Livin' by Mandiri immediately active?
The savings account opened online via Livin' by Mandiri will be automatically active after the prospective customer passes the verification process and makes the initial deposit.
How do I find out the savings account number that has been created?
Customers who successfully open an account online via Livin' by Mandiri will be able to see their account number on the Home page. Account number information will also be sent directly to the verified email address.
Will I get a passbook for opening a savings account online via Livin' by Mandiri?
Customers who successfully open an account online via Livin' by Mandiri will not receive a passbook. Transaction history can be viewed through the Livin' by Mandiri application.
How do I make a deposit for the online account opening?
Customers who successfully open an account online via Livin' by Mandiri can make an initial deposit via transfer (from a Bank Mandiri account or another bank) or via an e-Wallet that has partnered with Livin' by Mandiri.
Can I transact with Livin' by Mandiri before my debit card is received?
Yes, customers can transact using Livin' by Mandiri after the initial deposit is received.
What is the minimum deposit for a savings account opened via Livin' by Mandiri?
The minimum deposit is equivalent to Rp 100,000.00.
What is NTB Non-Physical e-KTP?
A feature in Livin' that facilitates account opening for prospective customers who are or are located abroad and do not have their physical e-KTP, by utilizing an uploaded photo of the e-KTP from the customer's phone gallery.
What is the difference between the upload e-KTP photo option and the Take Photo of e-KTP option?
Customers can choose the 'Take Photo of e-KTP' option to directly photograph the physical e-KTP using the phone camera. Meanwhile, for the 'Upload e-KTP Photo' option, customers simply select a photo from the phone's image gallery.
Why can I only use an overseas phone number?
Because customers who can open an account with the upload option are only those currently/abroad. Therefore, as a system identification process, customers located abroad are required to use an overseas phone number.
If I am an Indonesian citizen currently in Indonesia, can I open an account using the uploaded e-KTP photo?
If you are an Indonesian citizen currently in Indonesia, you can choose the verification option using the physical e-KTP photo option.
If I am in Indonesia and have an overseas phone number, can I open an account using the uploaded e-KTP photo?
To use the upload e-KTP photo verification feature, customers must currently be abroad.
In which countries can I open an account with the photo upload option?
Customers can do this in the following countries:
- Malaysia
- Saudi Arabia
- Taiwan
- Singapore
- Hong Kong
- United States & Canada
- United Arab Emirates
- Japan
- South Korea
Why did my account opening process with the photo upload option fail?
Account opening failed due to the following factors:
- Customer's phone number is an Indonesian number: Please use an overseas number when opening an account with the upload e-KTP photo option.
- Customer is in Indonesia or a non-eligible country during registration: Only customers located in the list of eligible countries can open an account with the photo upload option.
- Inadequate internet connection: Please use a stable internet connection during the registration process.
- Customer data does not match Dukcapil data: Please ensure the entered data matches Dukcapil data.
What should I do if my account opening with the photo upload option fails?
Customers experiencing issues can call Mandiri Call 14000 to report the complaint or issue, or visit the nearest Bank Mandiri branch.