Deposits in Livin’ by Mandiri are a feature within the Livin’ app that enables customers to open, manage, withdraw, and close deposit accounts created through the application.

To open a deposit account in Livin’ by Mandiri, customers must:

• Have an active savings or current account.
• Meet the minimum placement amount of IDR 1,000,000 for Rupiah deposits or USD 1,000 for USD deposits.
• Be an individual customer, either: An Indonesian citizen holding a valid e-KTP; or A foreign national holding a valid passport together with a KITAS, KITAP, or Golden Visa.

• A secure, reliable, and rewarding investment solution.
• Competitive interest rates.
• No administrative fees, except for stamp duty charges.
• Interest is calculated based on the actual number of days (with one year calculated as 365 days).
• High flexibility for deposit withdrawals, either through the Livin’ app or at a branch.

Yes. Customers may open deposits in multiples of IDR 100,000 for Rupiah deposits and USD 1 for USD deposits.

Customers may be unable to open a Deposit in the Livin’ app due to the following reasons:

• The Deposit opening request is made between 10:00 PM and 2:00 AM. Customers are advised to proceed after 2:00 AM or before 10:00 PM.
• The customer does not have an active savings or current account. Customers are advised to activate their savings/current account to be used as the funding source for the Deposit placement.
• There is a mismatch between the account currency and the Deposit currency. Customers are advised to open an account in the same currency as the intended Deposit.

The applicable interest rate is determined based on the placement tier, Deposit amount, and selected tenor. Complete information regarding Deposit interest rates is available at: https://www.bankmandiri.co.id/web/guest/suku-bunga-dana#deposit

Customers may choose tenors of 1, 3, 6, 12, or 24 months.

Customers will receive the same Deposit interest rate agreed upon at the time of opening until the maturity date.

There are three available maturity instructions:

• Non-ARO / Non-Renewal: The Deposit principal and interest will be credited to the customer’s savings/current account upon maturity.
• ARO Principal / Principal Renewal: The Deposit principal will be automatically renewed according to the tenor selected at the time of opening, while the interest will be credited to the customer’s savings/current account.
• ARO Principal & Interest / Principal and Interest Renewal: The Deposit interest will be added to the principal amount, and both will be automatically renewed according to the tenor selected at the time of opening.

Yes. Customers may withdraw their Deposit before maturity, subject to a 0.5% penalty fee based on the Deposit principal amount. Interest on the cancelled Deposit placement will not be paid by the Bank.

Customers may change the Deposit alias name by accessing the Account Details page and selecting “Edit”.

No. Customers may only withdraw Deposits that were opened through the Livin’ app.

Customers may change the maturity instruction through the Deposit account details screen. Changes can be made no later than one day before maturity (H-1) at 10:00 PM WIB.

For Deposits with the ARO Principal & Interest instruction, the funds are not automatically disbursed upon maturity unless manually withdrawn. The Disbursement Account will be displayed again if the Deposit is withdrawn or if the maturity instruction is changed to another option.

This menu is provided when the automatic withdrawal of a Non-Auto Roll Over (Non-ARO) Time Deposit fails due to an issue with the designated settlement account, for example if the account has been closed. Customers may perform a manual withdrawal on the maturity date without incurring any penalty, provided they have an eligible Savings or Current Account.

The maturity date may shift because the corresponding date does not exist in the maturity month. This occurs when the maturity month does not contain the same calendar date as the original Deposit opening date.

No. Customers may withdraw their Deposits on public holidays or bank holidays.

An e-Deposit Certificate is a digital deposit certificate for Deposits opened through Livin’, which may be used for Deposit withdrawals at Bank Mandiri branches.

Customers who wish to use the e-Deposit Certificate feature in Livin’ must:

• Have the Livin’ by Mandiri application with a minimum version of 3.5.0.
• Have a Deposit account opened through Livin’.

Customers may withdraw their Deposits through the Livin’ app or at a branch more conveniently and efficiently. Customers are advised to bring a printed PDF copy of the e-Deposit Certificate when redeeming the Deposit at a branch. If a printed copy is unavailable but the customer has the PDF file, branch staff may assist with printing the document.

Customers with Livin’ Deposits in either IDR or USD may access the e-Deposit Certificate feature.

All renewal methods are eligible for an e-Deposit Certificate, including:

• ARO – Principal Renewal
• ARO – Principal and Interest Renewal
• Non-ARO / Non-Renewal

No. Deposits opened through Livin’ are only issued with an e-Deposit Certificate.

No. Deposits opened at a branch are only issued with a physical certificate.

Customers may redeem their e-Deposit through the Livin’ app or by visiting the nearest branch and presenting a printed copy of the e-Deposit Certificate.

No. Beneficiaries may only process the Deposit withdrawal at a branch by presenting the following documents:

• Death certificate of the Depositor;
• Identity card of the deceased Depositor and the beneficiary’s identity card;
• Certificate of inheritance issued by the authorised institution;
• Birth certificate or family card showing the relationship between the beneficiary and the deceased Depositor;
• Will or testament confirming the beneficiary’s entitlement to the Deposit funds (if applicable).