Terms & Conditions Mandiri Bintan Marathon

General Terms

• Users must complete all registration forms on the checkout page before making a purchase.
• Ticket prices are subject to change at any time without prior notice. Users are encouraged to regularly review the terms, as purchasing tickets implies acknowledgment and agreement with any updates.
• Users can participate in the event if the transaction is successful and they receive an E-Ticket, which will be sent via email.
• Purchasing tickets indicates agreement to all applicable terms and conditions.
• Only one (1) ticket can be purchased per transaction.
• Tickets can only be purchased through the Sukha menu in the Livin' by Bank Mandiri app. Tickets obtained from unofficial sources and/or counterfeit tickets will not be valid. The organizers are not responsible for any fraud involving tickets purchased through other parties.
• Purchased tickets cannot be refunded or exchanged for any reason. Ticket holders agree to and comply with the Terms & Conditions of the Mandiri Bintan Marathon 2025.
   

Special Terms

• 5K Fun Run Category
  - The 5K Fun Run category is for individual participants aged 13 and above
• 3K Family Run Category
  • The 3K Family Kids Run is a ticket package for two people: one adult and one child, specifically for children aged 6 to 12.
  • This ticket is only for pairs consisting of one adult (parent/guardian) and one child.
  • When picking up the race pack, Users will receive one (1) E-Ticket that can be used for two people: one adult and one child.
     

Ticket Delivery

• E-Tickets will only be sent via email from noreplay@loket.com to Users.
• E-Tickets will be sent within approximately 5-10 minutes after a successful payment.
• If there are any issues with the E-Ticket delivery, please contact support@loket.com immediately.

Refund, Cancellation, or Change Policy

• In case of event cancellation by the organizer/promoter, a refund option for registration fees will be provided to Users following the procedure that will be sent via email.
• In case of event cancellation by the organizer/promoter, ticket administrative fees, payment fees, or other personal expenses (e.g., travel costs, accommodation, etc.) will not be refunded and are the responsibility of the User.
• The organizer reserves the right to change the event date. If the date is changed and participants cannot attend on the revised date, they have three weeks to notify the organizer in writing via email from the date of the announcement to receive a registration fee refund (less administrative fees).
• The organizer reserves the right to change the event format at its discretion or cancel the event due to circumstances beyond its control. If the event is canceled, the organizer will issue a full refund without further liability for any consequences of the cancellation.
• For more information or questions regarding the refund policy, please contact our service team via email at support@loket.com or enquiry@bintan-marathon.com.
• Participation in the Mandiri Bintan Marathon 2025 cannot be delegated and can only be attended by the ticket holder with the details listed on the purchased E-Ticket.
• Important Notes: Participation in the Mandiri Bintan Marathon 2025 is not transferable and can only be attended by ticket holders according to the data stated on the ticket purchased.

2. Final Event Page Content – Mandiri Bintan Marathon 2025
Mandiri Bintan Marathon 2025
Run in Paradise 

Get ready to experience one of the most scenic running events in Southeast Asia!
Mandiri Bintan Marathon 2025 invites runners of all ages to race along Bintan’s tropical landscape in a
celebration of sport, health, and family fun.
Venue : Plaza Lagoi Bay, Bintan
Racepack Collection : Thursday, 7 November 2025
Race Dates : Friday–Saturday, 8–9 November 2025

Race Categories

• Marathon Open & Closed (42,195 KM) 
• Half Marathon Open & Closed (21,0975 KM)
• 10K Open & Closed
• 5K Fun Run (Local & Foreign)
  - Open to individual participants aged 13 years and above.
• 3K Family Run  (Local & Foreign)
  - This ticket is valid for two people: one adult (parent/guardian) and one child aged 6-12 years old.
  - Only valid for adult and child pairs.
   

How to Buy Tickets

• Domestic ticket purchases are only available through the Sukha menu in the Livin' by Bank Mandiri app.

• International ticket purchases can be made through loket.com

• Ticket purchase is only valid for 1 (one) ticket) per transaction.

• Each runner data entry must use a different NIK, email, and phone number for each ticket.

• All purchases are final - non-refundable or exchangeable for any reason.

• Only official tickets are valid for the event. Tickets from unofficial parties or sources will not be accepted by the organizers.

E-Ticket & Race Pack Info

• E-Tickets will be sent via email from noreplay@loket.com in about 5-10 minutes after successful
  payment.
• For 3K Family Run category participants, one E-Ticket is valid for two participants (adult and child).
• Race Pack collection can be done on :
  - Day/Date : Friday, November 7, 2025
  - Time : 13.00 - 20.00 Hours
  - Location : Plaza Lagoi, Bintan Resort
• Participants must bring an identity card and show an official E-Ticket when collecting the race pack.
• Race pack collection cannot be represented by other participants or third parties.
• Information regarding racepack collection will be informed through the official Instagram account:
  @bintan.marathon
   

Refunds & Cancellations

• Participants cannot apply for cancellation and/or refund for any reason, unless the cancellation is made by the organizer.
• If the event is canceled by the organizer, participants are entitled to receive a refund of the registration fee (refund), excluding administrative fees and personal expenses such as transportation and accommodation. Further refund process can be confirmed by Participants via admin number: 0822-8502-9961.
• The date or format of the event may change due to situations beyond the control of the organizer. Official information will be delivered via email.
   

Event Media Release Statement
By registering, I agree and give permission to the organizer to take, use, and distribute photos and/or
videos featuring myself during the event. The documentation can be used for internal documentation
purposes, as well as promotional and publication materials for future events or activities of the
organizer. I understand and agree that I will not claim any form of compensation for the use of such
material and I have agreed to all applicable Terms & Conditions of the Mandiri Bintan Marathon 2025.

Need Help?

• E-Ticket Issue: support@loket.com
• General Inquiries: enquiry@bintan-marathon.com

By purchasing a ticket, you agree to all applicable Terms & Conditions of the Mandiri Bintan Marathon
2025.