R23 - Cara Ambil Kartu Debit via Cabang

Livin'   /   Edukasi   /   How to Collect Your Debit Card at 

 Request via Livin’ to Pick Up Card at the Nearest Branch ​

Complete your request in the app, then visit any Mandiri Branch to scan the Branch QR. Be sure to arrive on weekdays before 15:00 PM local time!​

How to Collect Your Card at a Branch via Card Details

1

Tap “Your Product” menu

2

In order to request a new card, please choose one of your active accounts

 

3

Choose “Physical/Virtual Card”

 

4

Tap “Request Now”

 

5

Choose Request and Pick-Up My Card at a Branch.

 

6

Visit the nearest branch before 15:00 PM on weekdays. Use the button below to scan the QR code displayed on the TV.

 

7

Make sure you scan the right QR!.

 

8

View all debit card information. Once you've chosen the type that fits your needs, tap Select.

 

9

Enter PIN to confirm selection. Visit a branch to collect your physical card.

 

10

Make sure your card is received in good condition. Activate it immediately and never share your PIN or card details with anyone, including Bank staff.

 

How to Collect a Card at a Branch via the Branch Services Menu

1

Choose Branch Services menu

2

Pilih menu Produk Anda

 

3

Visit the nearest branch before 15:00 PM on weekdays. Use the button below to scan the QR code displayed on the TV.

 

4

Select an account to link with your card. Make sure it is active and has the required minimum balance.

 

5

Make sure you scan the right QR!.

 

6

View all debit card information. Once you've chosen the type that fits your needs, tap Select.

 

7

Enter PIN to confirm selection. Visit a branch to collect your physical card.

 

8

Make sure your card is received in good condition. Activate it immediately and never share your PIN or card details with anyone, including Bank staff.

 

R23 - Biaya dan RISK - Cara Ambil Kartu Debit via Cabang

Risk & Fee

1. To avoid failure when collecting a debit card at a branch, before using the "Collect Debit Card at Branch" feature via Livin' by Mandiri, please ensure that:

  • You have the latest version of the Livin' by Mandiri application
  • You have an active savings account
  • You have a minimum balance of IDR 100,000 in your savings account

2. Will I be charged for collecting a debit card at a branch?

  • Customers can collect their debit card at a branch free of charge for the first issuance.
  • For subsequent card replacements, a fee will apply in accordance with the information stated on the website: https://www.bankmandiri.co.id/tarif-layanan

R23 - FAQ - Cara Ambil Kartu Debit via Cabang

Frequently Asked Questions

What is the Debit Card Collection at Branch feature?

This is a feature in Livin' that allows customers to request the issuance or replacement of a debit card through the Livin' app, without needing to queue at the branch. Upon arrival at the branch, customers can scan a QR code using Livin', then approach a branch staff member to collect their card without waiting in line.

What benefits do I get from using the Debit Card Collection at Branch feature?

The benefits for customers include:

  • A faster card replacement process at the branch, without joining the regular queue
  • Secure card activation, which can be done independently via Livin'

What types of debit cards can I choose in the Debit Card Collection at Branch feature?

Customers can select from the following types of debit cards:

  • Visa Platinum
  • Visa Gold
  • GPN Platinum
  • GPN Gold

The card options displayed in Livin' will depend on the availability of cards at the selected branch.

At which branches can I collect my debit card?

Customers can visit selected branches to replace and collect their debit card. Customers may click the "Check Branch Location" button on the Branch Services landing page or on the "Select Physical Card Creation Method" page to view the list of available branches.

Why did my Debit Card Collection at the Branch fail?

Customers may fail to collect their debit card at the branch due to the following reasons:

  • The card is out of stock at the branch: customers are advised to contact branch staff regarding card availability.
  • Insufficient account balance: customers are advised to ensure they have sufficient funds to meet the minimum balance requirement and card replacement fee (for debit card replacement).
  • Technical issues: customers are advised to try again later or approach branch staff to proceed with card replacement through another channel.
  • The branch is closed: customers are advised to use alternative methods, such as replacing the card via a CS machine or other available options.

What should I do if my Debit Card Collection at the Branch fails?

If customers experience issues when collecting their debit card at the branch, they may contact the branch staff at the location or proceed with card replacement using a CS machine.