QRIS Tap NFC-Based is one of the features in the New Livin' by Mandiri application that allows customers to make payments using the NFC method on payment machines.

Currently, the QRIS Tap NFC-Based feature can only be used on Android OS devices including Huawei which has an NFC feature.

• Customers can make transactions quickly and easily by bringing their smartphone (Tap) closer to payment machines that provide NFC technology.

• Customers can choose to pay using the various sources of funds available at New Livin by Mandiri, both accounts and credit cards.

Payments using QRIS Tap NFC-Based can be made at merchants who have payment machines and have activated the QRIS Tap menu, as well as transportation gates that accept QRIS Tap payments.

For now, that is:

1. CASA(Savings and Current Accounts) 

2. Credit Card

As well as other sources of funds that can be developed in the future

Customers can access the NFC-based QRIS Tap feature through the QRIS Tap menu on the page before login, as well as the QRIS Tap and QRIS menus on the page after logging in (homescreen). 

• Single Tap 

  Customers can make NFC-based QRIS tap transactions by tapping once on transportation and parking payment machines that have activated the QRIS Tap menu

• Dual Tap (Tap In Tap Out) 

  Customers can make NFC-based QRIS tap transactions by Tap In at the entrance gate and Tap Out at the exit gate of transportation modes and parking payment machines that have implemented the QRIS tap dual tap method. 

  In the Tap In process, customer funds will be withheld in the amount of the longest travel fare or according to the provisions applicable to the merchant. Then, in the Tap Out process, the customer's retained funds will be returned and the customer will be debited in the amount of the applicable travel fare or parking period . 

   

Yes, when customers access the NFC-based QRIS Tap feature, there is a check on the availability of the customer's balance or source limit of funds. 

If the customer's balance or limit of funds is sufficient, then customers can directly use the NFC-based QRIS Tap feature to make transactions. However, if the customer's balance or limit is insufficient, the customer needs to replace it with a source of funds that has a sufficient balance or limit to be able to continue the transaction using the NFC-based QRIS tap feature. 

• Customers access the QRIS Tap menu on the page before logging in or after logging in  

• Enter the EPIN  

• After the QRIS Tap page appears (blue screen), bring your smartphone closer to the payment machine    

• Payment is successful and the customer will receive a receipt at Livin'  

Customers can transact NFC-based QRIS tap by carrying out the Tap In (hold amount) and Tap Out (release and completion amount) processes at transportation gates or parking payment machines that have supported the QRIS Tap In Tap Out method. 

1. Tap in (Hold amount)

   • Customers access the QRIS Tap menu on the page before logging in or after logging in 

   • Enter the EPIN  

   • After the QRIS Tap page appears (blue screen), bring your smartphone closer to the payment machine at the transportation or parking entrance. 

   • The Tap In (hold amount) process was successful. Customer funds will be held at the farthest transportation fare or according to the provisions that apply to merchants, and there is a notification regarding the status of the hold amount in Livin' Inbox.

2. Tap Out (Release and Completion)

   • Customers access the QRIS Tap menu on the page before logging in or after logging in 

   • Enter the EPIN  

   • After the QRIS Tap page appears (blue screen), bring your smartphone closer to the payment machine at the transportation or parking exit gate 

   • The Tap Out (release and completion) process was successful. The customer's retained funds will be refunded, then the customer will be debited in the amount of the applicable travel fare or parking period, and there will be a notification regarding the final status of the transaction on Livin'. 

Yes, QR Payment transactions using credit card resources can be paid in instalments in accordance with the minimum transaction requirements that apply using a credit card.

There is no additional fee charged to customers who transact using QRIS Tap NFC-Based at Livin' by Mandiri.

The QRIS Tap NFC-Based transaction limit is Rp10 million/transaction with a total daily limit of Rp10 million.

No, NFC-based QRIS Tap Dual Tap (Tap In Tap Out) transactions must be done using the same source of funds. 

To be able to transact using QRIS Tap NFC-Based in the New Livin' by Mandiri application, there are several things that must be ensured:

• Customers must ensure that their Smartphone is connected to a stable network and internet connection.

• If the customer uses a wifi network, make sure the device is connected to wifi. If the customer is using a cellular network, make sure the data package is sufficient and the network is stable.

• Make sure the customer's Balance/Limit is sufficient

• Make sure your smartphone has NFC enabled

• Ensure the default contactless setting on your smartphone is directed to the New Livin' by Mandiri app

Yes, customers can request a refund to the merchant upon agreement between the customer and the merchant.

Customers can directly contact the merchant, 14000 or the nearest Mandiri Branch.

Customers can call 14000, email mandiricare@bankmandiri.co.id and visit the nearest branch to apply for a refund.

The SLA from complaint to refund to customer is a maximum of 10 working days.

• System failure in carrying out QRIS Tap NFC-Based transactions

• Bank Mandiri may temporarily stop the source of funds used by the Customer to transact using QRIS Tap NFC-Based based on the Bank's consideration of the risk of the source of funds.