Customers may conduct forex transfer transactions at a Bank Mandiri branch by presenting the required underlying documents supporting the transaction purpose. 

Currently, the Forex Transfer Abroad in Livin’ by Mandiri can only be used for monthly transaction amounts below USD 100,000 equivalent without underlying documents. Transactions exceeding USD 100,000 equivalent that require underlying documents can only be processed via the SWIFT method at the nearest Bank Mandiri branch. 

Yes. Customers can track the status of their Forex Transfer Abroad in Livin’ by Mandiri through the following steps: 

• Click the Inbox or Messages menu in Livin’ by Mandiri. 

• Select the relevant Forex Transfer transaction details  

In addition, customers will receive push notifications when there is a change in transaction status, whether successful or unsuccessful. 

• Transfer Request Sent: Funds have been debited from the sender’s account and will be forwarded to the beneficiary. 

• Foreign Currency Transfer Successfully Processed: Funds have reached the destination bank and are being forwarded to the beneficiary’s account. 

• Foreign Currency Transfer Unsuccessful: The transaction could not be processed due to (a) discrepancies in beneficiary details, (b) the beneficiary’s account being inactive, or (c) the customer being identified on sanction screening lists in Indonesia or the destination country. 

Yes. Customer funds will be refunded to the source account under the following conditions: 

• Customer funds will be returned using the exchange rate applicable on the refund date, with a refund SLA of no later than 7 business days. 

• If either the sender or the beneficiary is identified during Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) checks and/or sanction list screening, the Bank reserves the right to cancel the transaction or request additional supporting documents from the sending customer for submission to the relevant authorities. 

Yes. The beneficiary may be notified of the incoming funds from Bank Mandiri via the email address input by the sending customer during the Forex Transfer Abroad transaction process in Livin’ by Mandiri. 

Yes. The beneficiary detail requirements for each destination currency in Forex Transfer Abroad transactions in Livin’ by Mandiri are dynamic and vary according to the transfer regulations of each destination country’s local currency. 

• Beneficiary type (Business/Individual) 

• Beneficiary name 

• ACH Routing Number (9-digit bank account identifier for recipient banks in the United States) 

• Account type (Current/Savings) 

• Account number 

• Beneficiary address (destination country, city, postal code, building/house number) 

• Beneficiary email 

• Jenis penerima (Bisnis/Perorangan)
• Nama penerima
• SWIFT Code/BIC Bank Penerima
• Jenis rekening (Giro/Tabungan)
• Nomor rekening atau IBAN Penerima
• Alamat penerima (negara tujuan, kota, kode pos)
• Email penerima

• Jenis penerima (Bisnis/Perorangan)
• Beneficiary type (Business/Individual) 
• Beneficiary name 
• UK Sort Code (6-digit bank account identifier for recipient banks in the United Kingdom) 
• Account number 
• Beneficiary email 

• Beneficiary email 
• Beneficiary type (Business/Individual)
• Beneficiary name 
• IBAN (up to 34-digit bank account identifier for recipient banks in European Union countries) 
• Account number 
• Beneficiary email 

• Beneficiary type (Business/Individual) 
• Beneficiary name 
• Bank name 
• Account number 
• Beneficiary email 

• Beneficiary type (Business/Individual) 
• Beneficiary name 
• BSB Code (6-digit number consisting of bank, state, and branch identifiers in Australia) 
• Account number 
• Beneficiary address (country, city, destination address) 
• Beneficiary email 

• Beneficiary type (Business/Individual) 
• Beneficiary name 
• Account type (Current/Savings) 
• Beneficiary email or mobile phone number 
• Interac security question and answer 
• Account number 
• Beneficiary address (country, city, destination address, building number) 
• Beneficiary email 

• Beneficiary type (Business/Individual) 
• Beneficiary name 
• Institution Number 
• Transit Number 
• Account type (Checking/Savings)  
• Account number 
• Beneficiary email 
• Beneficiary address (country, city, destination address) 

• Beneficiary type (Business/Individual) 
• Beneficiary name 
• Account type (Current/Savings) 
• Bank name (picklist) 
• Account number 
• Beneficiary email 

• Beneficiary type (Business/Individual) 
• Beneficiary name 
• IFSC Routing Code (11-digit code consisting of bank and branch identifiers in India) 
• Bank name (picklist) 
• Account number 
• Beneficiary email 

*In accordance with regulations in India, the beneficiary name must consist of both a first name and a last name. If the beneficiary has only one name, the same name must be entered as both the first and last name. 
Example: 

If the beneficiary’s name is “Livia”, input “Livia Livia”. 

If the beneficiary’s first or last name consists of only one letter, for example “Livia M”, input “Livia LiviaM”. 

• Beneficiary type (Business/Individual) 
• Beneficiary name 
• UPI ID 
• Beneficiary email 
• Beneficiary address (country, destination address, city, postal code) 

• Beneficiary type (Business/Individual) 
• Beneficiary name 
• Thailand Bank Code (3-digit code representing banks in Thailand) 
• Account number 
• Beneficiary email 

• Beneficiary type (Business/Individual) 
• Beneficiary name 
• Alipay ID 
• Beneficiary email
• Beneficiary address (country, destination address, city, postal code) 
   

In accordance with regulations issued by authorities in China, beneficiaries of cross-border Alipay China transactions must be Chinese citizen. If the Alipay ID belongs to a non-Chinese citizen, the transaction will not be successful. 

Under certain conditions, Alipay may also request additional information from the beneficiary via SMS or notifications in the Alipay application. Such requests must be responded to within a maximum of 72 hours from the time the request is sent; otherwise, the transaction may not be forwarded to the beneficiary’s Alipay ID

• Beneficiary type (Business/Individual) 
• Beneficiary name (Katakana/Latin. Please ensure the name and script used match the records at the beneficiary’s bank account)* 
• Bank name*** 
• Account type (Savings 普通 Futsuu / Time Deposit 貯蓄 Chochiku / Checking 当座 Touza) 
• Account number** 
• Beneficiary email
• Beneficiary address (country, destination address, city, postal code) 
  
   

• * Most beneficiary names on Japanese bank accounts are written in Katakana. Please confirm with the beneficiary that the entered name, including the order of first, middle, and last names, matches the bank’s records. 

  ** For Japan Post Bank or Yucho Bank (ゆうちょ銀行), the beneficiary account number may consist of 8 digits. Currently, only 7 digits can be entered; therefore, customers do not need to input the last digit. Please ensure the 7 entered digits are correct by checking the official Japan Post Bank reference page for account number conversion. 

  *** For Japan Post Bank or Yucho Bank (ゆうちょ銀行), each customer has a unique 5-digit code called Kigo (記号), which is not the branch code. To determine the branch code, use the 2nd and 3rd digits of the Kigo and add the number “8”. 
  Example: if the beneficiary’s Kigo is 12345, the branch code is 238. 

   

• Beneficiary type (Business/Individual) 
• Beneficiary name 
• IBAN (up to 34-digit bank account identifier)
• Beneficiary email
• Beneficiary address (country, destination address, city, postal code) 

• Destination bank country (Liechtenstein/Switzerland) 
• Beneficiary type (Business/Individual) 
• Beneficiary name 
• IBAN (up to 34-digit bank account identifier)
• Beneficiary email
• Beneficiary address (country, destination address, city, postal code) 
   

• Beneficiary name 
• Date of birth (for individual beneficiaries only) 
• Bank name 
• Account number
• Beneficiary mobile phone number 
• Beneficiary email
• Beneficiary address (country, destination address, city, postal code) 

• Beneficiary type
• Beneficiary name 
• Bank name 
• Account number 
• Beneficiary email
• Beneficiary address (country, destination address, city, postal code) 

• Beneficiary type
• Beneficiary name 
• DuitNow ID 
• Account identifier type (Police Number / Business Registration Number / Mobile Number / NRIC) 
• Beneficiary email
• Beneficiary address (country, destination address, city, postal code) 

• Beneficiary type
• Beneficiary name 
• Bank name 
• Account number* 
• Beneficiary email
• Beneficiary address (country, destination address, city, postal code) 

• Beneficiary type
• Beneficiary name 
• Bank name 
• Account number* 
• Beneficiary email
• Beneficiary address (country, destination address, city, postal code) 

•  

• 
  *Please ensure that the beneficiary account number entered is correct. Errors in beneficiary account details may result in a refund with an SLA ranging from 2 business days up to 3 months.

• Beneficiary type
• Beneficiary name 
• Bank name 
• Account number* 
• Beneficiary email
• Beneficiary address (country, destination address, city, postal code) 

• 
  *Please ensure that the beneficiary account number entered is correct. Errors in beneficiary account details may result in a refund with an SLA ranging from 2 business days up to 3 months. 

For the Purpose of Funds field, the following options are available: Personal, Family, Education, Training, Goods, Travel, Property, Service, Loan, Investment, Medical, and Other. Customers may select the option that best corresponds to the purpose of the funds being sent. There are also certain currency-specific fields that may be required and can be completed based on the transfer needs. 

Yes. There are specific local government regulations applicable to CAD transfers. Under Canadian local regulations, the beneficiary must correctly answer the security question using the security answer entered by the sending customer. If the beneficiary fails to answer the security question correctly, or does not respond within 30 days, the transaction will be automatically cancelled and a refund process will be initiated in accordance with the applicable Service Level Agreement (SLA). 

The beneficiary’s name should be entered in accordance with the name registered on the bank account. If the beneficiary’s name consists of only one word, the sender may re-enter the same name as the last name. 

If customers encounter an issue where the source account does not appear, they should first ensure that the source account is in active status. 

If customers experience an issue where the “Save to List” button does not appear, this is because: 

• Beneficiary data will be automatically saved to the Saved List after a successful overseas Forex Transfer Abroad transaction. 

   

• The beneficiary details entered by the customer will be stored and automatically pre-filled when the customer performs another transaction by selecting the beneficiary from the Saved List. 

   

• If a customer performs Forex Transfer Abroad transactions to the same beneficiary name but with different destination accounts, the Saved List will display multiple accounts under the same beneficiary name. 

   

Customers must re-verify (provisioning) and reset their transaction PIN in order to resume transactions. 

The terms and conditions for Overseas Forex Transfer Abroad via Livin’ by Mandiri can be accessed through the following link: https://bmri.id/livintncvalasln