FAQ Penyesuaian Biaya Biller
Fee Biller 1052025 X
Information on Biller Transaction Fee Adjustment at Bank Mandiri
Why is there an adjustment to biller transaction fees at Bank Mandiri?
This fee adjustment is part of Bank Mandiri's commitment to continually improve the quality of reliable, fast, and convenient digital services. This step also aims to ensure the availability of optimal services so that customers can transact smoothly.
What types of transactions are subject to biller transaction fee adjustments?
Biller transaction fee adjustments are applied for Top Up and Payment/VA transactions.
How much is the transaction fee?
Here is the list of transaction fees for various billers:
Top Up
| Biller Category | Fee Adjustment |
|---|---|
| e-Wallet | IDR 1,500 - IDR 5,000 |
| Phone Credit & Internet Data | IDR 2,000 |
Payment
| Biller Category | Fee Adjustment |
|---|---|
| Installments | IDR 2,500 - IDR 5,000 |
| Insurance | IDR 2,500 - IDR 5,000 |
| Distributor & Retailer | IDR 1,500 - IDR 5,000 |
| e-Commerce | IDR 2,500 - IDR 5,000 |
| Internet & Cable TV | IDR 2,500 - IDR 5,000 |
| Investment | IDR 2,500 - IDR 5,000 |
| Utility & Property | IDR 2,500 - IDR 5,000 |
| Credit Card | IDR 7,500 |
| Institutions & Organizations | IDR 2,500 - IDR 5,000 |
| Logistics & Ports | IDR 2,500 - IDR 5,000 |
| PDAM | IDR 2,500 - IDR 3,500 |
| Education | IDR 2,500 - IDR 5,000 |
| PLN | IDR 2,500 - IDR 3,500 |
| Telco | IDR 3,000 |
| Tickets & Travel | IDR 2,500 - IDR 5,000 |
Note: The fees listed in the table are a general reference. Some billers have special conditions resulting in fees that may be higher or lower than the reference.
When does this fee adjustment take effect?
The transaction fee adjustment will be implemented gradually starting from November 1, 2025 and subsequently on November 17, 2025.
Which channels are affected by biller fee adjustments?
The increase in biller fees is applied to several payment and top-up channels at Bank Mandiri:
- Livin by Mandiri
- ATM & CRM
- Mandiri Agent
- Kopra by Mandiri
Will this fee adjustment reduce the convenience of transacting?
No. By implementing fee adjustment, Bank Mandiri can ensure the continuous quality of service, maintaining smooth and comfortable transactions at all times.
Does Bank Mandiri still provide free services?
Absolutely. Many services can still be used at no extra cost, such as transfers between Bank Mandiri accounts, Balance Checks, Transaction Monitoring, to digital entertainment via the Livin' Sukha feature.
How to Top Up at Livin' by Mandiri?
You can find the detailed top-up guide on this page:: How to Top Up at Livin' by Mandiri.
How do I make a payment at Livin' by Mandiri?
You can find the detailed payment guide on this page: How to Pay at Livin' by Mandiri.
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