Cookies Policy

This website uses Cookies and similar technologies to ensure that our services function properly, enhance your experience, and comply with applicable legal requirements. This Policy explains, among other things, the types of Cookies we use, the purposes of their use, and the choices available to you regarding their settings.

1. Definition of Cookies

Cookies are small files placed on your device when you access our website. Cookies play an important role in ensuring that the website functions properly, helping to remember your preferences, supporting website usage analysis, and displaying content or advertisements that are more relevant to your activities. The use of Cookies is intended to provide a more personalized, efficient, and tailored experience when using our services.

2. Legal Basis for the Use of Cookies

• Consent
  Non-essential Cookies, such as analytics, personalization, or advertising Cookies, willonly be processed after you have provided your consent through the Cookies banner or settings. You have the right to accept, refuse, or modify your Cookie preferences at any time.
• Legitimate Interest
  Essential Cookies are used to support the core functions of the website, including security, authentication, and service stability. These Cookies are necessary for the website to function properly and are therefore processed without requiring additional consent. Based on the application of these legal grounds, we ensure that all Cookie processing is carriedout lawfully, transparently, and in accordance with your rightsas a website visitor.

3. Types and Purposesof Cookies We Use

We use several types of Cookies, each serving different functions to support your experience when accessing our website:

• Essential Cookies
  Cookies that are necessary to ensure the proper functioning of the website, including security, authentication, and basic preference storage. These Cookies do not require consent as they are essential.
• Non-Essential Cookies
  • Advertising Cookies
    Cookies used to display advertisements that are more relevant to your activities and preferences, including limiting the frequency of ad displays and measuring the effectiveness of marketing efforts.
  • Analytics & Customization Cookies
    Cookies that help analyze website usage, understand visitor behavior patterns, and tailor content or display to better suit your needs.
  • Performance & Functionality Cookies
    Cookies that enhance website performance and functionality, such as remembering your display preferences or selected settings, thereby improving your browsing experience.

4. Sources of Cookies

The Cookies we use originate from:

• Cookies set by the website that the user visits, i.e., the host domain. These Cookies are generally used to track visitor behavior on the site and to personalize the online browsing experience.
• Cookies placed on a website by third-party entities, rather than by the website itself, i.e., from a domain other than the one displayed in the user’s address bar. These Cookies typically track visitor behavior across websites and are commonly used for targeted advertising purposes.

5. Data Subject Rights

Website visitors have full control over their Cookie settings. You have the right not to provide or to withdraw your consent for the processing of non-essential Cookies at any time through the Manage Cookies feature available on our website.

6. Duration of Cookie Processing

Cookies will be processed in accordance with your settings and needs. Essential Cookies are processed when you first access the Bank Mandiri website. Meanwhile, non-essential Cookies will only be processed after you have provided your consent. This approach ensures that Cookie processing remains aligned with the principles of transparency, user choice, and applicable legal requirements.

7. Retention Period

To provide you with a secure and optimal experience, we determine Cookie retention periods based on their function.

• Session Cookies are automatically deleted when you close your browser, meaning that the information is only stored during your browsing session.
• Persistent Cookies are stored on your device for a specified period, with a maximum duration of up to 12 months from your last visit to the website, in accordance with operational needs and applicable regulations.

We ensure that retention periods are managed proportionately and in accordance with data protection principles.

8. Data Security

We are committed to safeguarding your information. Therefore, we implement appropriate technical and organizational security measures to protect data processed through Cookies, in accordance with applicable laws and regulations. These measures are designed to ensure that the data we process remains secure, protected against unauthorized access, and handled responsibly. We continuously review and update our security mechanisms to keep pace with technological developments and applicable compliance standards.

9. Changes to this Cookies Policy

We are committed to maintaining the security and privacy of your information. Therefore, this Cookies Policy may be updated from time to time in line with developments in data processing practices and changes in applicable laws and regulations. The latest version of this Cookies Policy will be published on this page, along with the date of the update, so that you are always informed of the most current information regarding our use of Cookies. If any provision of this Cookies Policy becomes invalid or unenforceable, such conditions shall not affect the validity and enforceability of the remaining provisions

10. Contact

Bank Mandiri is ready to assist and respond to any questions you may have regarding this Cookies Policy. Please contact our customer service team via Mandiri Call 14000, WhatsApp at 0118414000, or send your inquiries via email to mandiricare@bankmandiri.co.id