All foreign cardholders (Visa and Mastercard) who make transactions at Bank Mandiri ATMs in Indonesia.

Bank customers holding JCB and CUP network foreign cards are not charged to this fee.

Currently, the access fee is Rp50,000 per transaction, excluding any charges that may be levied by the respective foreign card issuers.

From 6 November, the access fee will increase to Rp100,000 per transaction. This fee does not include any charges that may be levied by the respective foreign card issuers.

This fee applies to cash withdrawal transactions using foreign cards at Bank Mandiri ATMs.

The access fee will be automatically deducted from your foreign card origin account along with the amount of transactions made at the ATM.

Yes, information about the Access Fee will be displayed on the ATM screen before the transaction is confirmed. Customer can choose to continue or cancel the transaction.

Customers will also get the information on the receipt when the transaction has been completed.

Yes. The application of access fees follows common international banking practices and is in accordance with the requirements of regulators and international networks (Visa, Mastercard, etc.).

No. Access fee only applies to foreign cardholders who transaction at Bank Mandiri ATMs

You can contact Bank Mandiri Call Center 14000 or via email Mandiricare@bankmandiri.co.id for further information.