Kopra Partnership

Kopra Partnership - My Partnership

What is Kopra Partnership? 

Kopra Partnership is a service within Kopra by Mandiri that helps customers optimize their business through digital solutions offering products and/or services tailored to the customer’s needs and business ecosystem comprehensively.

Who can use the Kopra Partnership service? 

The Kopra Partnership service is available to customers using Kopra Cash Management Wholesale who are on the whitelisted list.

How can customers access the Kopra Partnership service? 

Customers can access the Kopra Partnership service via https://koprabymandiri.com/ by logging in with their existing Kopra by Mandiri credentials such as Company ID, User ID, and Pasword. Make sure that the credentials used are registered and active to enjoy all features of the Kopra Partnership service. Customers are advised to maintain the confidentiality of their Kopra by Mandiri password and to change their password periodically.

What if the customer is not yet registered as a user of Kopra Cash Management Wholesale?

The customers will not be able to register and use the Kopra Partnership service until they are registered with Kopra Cash Management Wholesale. 

What roles exist in the Kopra Partnership service, and what menus can each role access?

There are 2 (two) types of roles: System Administrator and User Product Manager for Corporate Users. The System Administrator has access to the warehouse management and company profile menus, while the User Product Manager has access to the dashboard, product management, sales management, transaction history, and settings menus.

What are the main features of the Kopra Partnership service? 

For the System Administrator, the features include:

  • Warehouse Management: Used to manage (add, modify, or close) warehouses for transaction processes.
  • Company Profile: Used to manage company information such as logo, description, and account details used for this service.
     

For the User Product Manager, the features include:

  • Dashboard: Used to monitor transaction results or summaries of transactions made through the Kopra Partnership service.
  • Product Management: Used to manage (add, modify, or delete) product data, as well as stock and price settings in each warehouse.
  • Sales Management: Used to monitor order status from receipt, processing, shipment, to handling complaints related to orders. Customers can also track failed sales data due to rejections by Sellers or cancellations by Buyers.
  • Transaction History: Used to view the sales history of successfully completed transactions.
  • Settings: Used to set warehouse operations (such as operational days, hours, and processing time) and view company information and warehouse lists set by the System Administrator.

Who is the Buyer?  

The Buyer is a customer who conduct the business activities, either online or offline, and has been approved by Bank as a business partners authorized to make the transaction payments as determined by the Bank.

Who is the Seller?  

A Seller is a customer that is a legal entity, registered on Kopra Cash Management Wholesale, and utilizes the Kopra Partnership service as a platform for selling goods.

Can a Buyer’s order be rejected by the Seller?  

Yes, the Seller has one (1) business day (according to warehouse operational hours) to confirm an order submitted by the Buyer. If the Seller does not confirm the order (either accepting or rejecting it) within that time, the order will be automatically canceled by the system. This mechanism ensures the Buyer receives faster confirmation of the ordered product, and the Seller can manage orders more effectively.

Can a Buyer cancel an order after it has been confirmed by the Seller?

Yes, the Buyer can cancel an order if the packaging or shipping process exceeds the Service Level Agreement (SLA) timeframe. Therefore, make sure that packaging and shipping do not exceed the specified SLA time limit.

What is the maximum time for the Seller to process and ship an order?  

Order processing/packaging must be completed within the designated time, with a default maximum of 2 (two) business days. Delivery must be completed by the courier within the time set by the System Administrator.
To ensure transparency, the User Product Manager must upload a shipping proof photo in the "Shipping" tab of the Sales Management menu as proof that the order has been shipped. By adhering to these time limits, the order management process becomes smoother, and the Buyer has a convenient shopping experience.

How do Buyers submit complaints if there are problems receiving goods?

Buyers can submit complaints through the Livin' Merchant application and Buyers can contact Sellers via the telephone address found on Livin' Merchant.

How should complaints from the Buyer regarding orders that have been shipped by the customer be handled? 

If a Buyer files a complaint about an order that has been shipped, the User Product Manager must address the complaint within two (2) calendar days from receipt of the complaint. Complaints can be resolved either by returning the goods or issuing a refund. If the complaint is not addressed within the set time, the system will automatically refund the Buyer.

How is payment received by the Seller for products sold on the Kopra Partnership service?

Payment will be deposited into the Seller’s Bank account once the Buyer confirms receipt of the order on the Livin’ Merchant platform. If the Buyer does not confirm the receipt, the payment will be transferred to the Seller within 2 (two) calendar days after the order has been delivered to the Buyer.

Are there any fees for using the Kopra Partnership service? 

There are no service or transaction fees charged to the customer for using the Kopra Partnership service with Bank Mandiri.

What benefits can the customer gain from using the Kopra Partnership service? 

  • Discover new market opportunities to expand their business.
  • Simplify the buying and selling process with a more efficient system.
  • Eliminate Terms of Payment to retailers, making transactions more flexible.
  • The platform is integrated with Cash Management Solutions, making transaction management and recap more practical.
  • No service or transaction fees.

What risks may arise when using the Kopra Partnership service? 

Considering the closed-loop transactions within Kopra Partnership, there are several operational risks to consider, such as:

  • Errors in setting prices, which may cause discrepancies between listed prices and actual selling prices. 
  • Errors in uploading product images, resulting in product images on the service not matching the actual product. 
  • Errors in shipping the goods, leading to the Buyer receiving the wrong item.

What if the user is blocked?

If the user is blocked, customers can contact their Relationship Manager or the Bank Mandiri Call Center at 14000 to request user reactivation.

Who can the customer contact if there are issues or complaints with the Kopra Partnership service?

Customers can contact their Relationship Manager or the Bank Mandiri Call Center at 14000 for any issues or complaints related to the service.

 

For More Information

Mandiri Call 14000