KOPRA MOBILE

Kopra Mobile is the mobile application version of the Kopra by Mandiri platform that enables corporate customers to access company financial information, view foreign exchange rates, approve transactions, and make payments directly from their mobile devices.  

This application is intended for transactional users of Cash Management and Trade services.

• Easy Access: Access company accounts and transaction history anytime via mobile application. 
• High Security: Secure and convenient login using biometric verification (fingerprint or facial recognition). 
• Transaction Efficiency: Access and approve payment instructions directly from the app. 
• Real-time Monitoring: Monitor company balances and transaction history in real time. 
• Payment Flexibility: Perform various transfer transactions such as intra-Mandiri transfers, Online transfers, SKN, BI-Fast, RTGS, TT, and bill payments. 
• Direct Support: Contact the Call Center directly from the application (no phone credit charges).
• Fast Document Verification: Verify the authenticity of Bank Guarantees issued by Bank Mandiri quickly using QR code scanning. 

• Device meets minimum operating system requirements 
• Have an active Kopra User ID 
• Registered mobile number and National ID Number (NIK) have been updated via sysadmin or bank 
• NIK is required for facial verification during first-time activation 

There is no fee for using the application. Charges only apply based on the type of transaction during the approval process.
The only cost involved is the SMS service charge. Please ensure that your mobile number is still active, can receive SMS messages from the Bank, and has a minimum credit balance of Rp875 for each OTP code sent via SMS. The OTP code for verification will be sent via SMS to the mobile number you have registered.

The official Kopra Mobile application is only available on Google Play Store (Android) and/or Apple App Store (iOS).

Minimum OS requirements: iOS 14 or above, or Android 11 or above.

No. You can log in using your existing Kopra by Mandiri account with a transactional user role (maker, approver, releaser).

No. One User ID can only be linked to one active device for security purposes.

1.    Swipe down on the Kopra Mobile home screen 
2.    Click “See All” on the Account Balance widget 
3.    Select the desired account 

Click on the transaction card to view detailed transaction status.

• Select a task on the transaction card 
• Click “Proceed” 
• Click “Validate Approval” 
• Enter token PIN if token is activated in Kopra Mobile 
• If not, enter OTP response code from: 
  • Mandiri Mobile Token, or 
  • Hard Token 

Note: Approval feature is only available for users with Approver role.

Yes. You can enable biometric login (fingerprint/face recognition) via Settings after token binding is completed.

After login and token integration, go to Settings > Security Settings to update your information.
This feature supports self-service account management with additional authentication (2FA).

• Use a secure and trusted personal device 
• Ensure device is not jailbroken (iOS) or rooted (Android) 
• Keep OS updated 
• Ensure registered phone number and email are active 
• Maintain sufficient phone credit for OTP SMS 
• All changes trigger email confirmation notifications 
• Contact the Bank immediately if you receive unauthorized change notifications 

These credentials are the main security layers protecting your account and transactions.
Sharing them may lead to unauthorized transactions, fund theft, or misuse of personal data.

• Minimum 8 characters 
• At least 1 uppercase letter 
• At least 1 lowercase letter 
• At least 1 number 
• At least 1 special character 
• No repeated characters (>2 times, e.g., 111, aaa) 
• No sequential characters (>2, e.g., 123, abc) 
• Must not reuse last 5 passwords 

For assistance, contact Mandiri Call 14000.

• Do not click suspicious links claiming to be from Bank Mandiri 
• Never share password or OTP 
• Always verify through official Bank Mandiri channels 
• Only access official website: koprabymandiri.com 
• Download the app only from official app stores 

1.    Data Security Risk (cyber attacks or unauthorized access) 
2.    Unauthorized Access Risk (misuse of credentials) 
3.    Internet Dependency Risk (unstable connection may delay transactions) 
4.    Security Compliance Risk (weak password practices) 
5.    Regulatory/System Changes Risk 

• Check internet connection 
• Restart the app 
• Update to the latest version 

If issues persist, contact Mandiri Call 14000 or your Relationship Manager.

• Use in-app VOIP (Voice Over Internet Protocol) call 
• Visit nearest Bank Mandiri branch 
• Call Mandiri Call 14000 
• Email: kopra@bankmandiri.co.id 

You can check the latest information on the official LPS website: https://apps.lps.go.id/BankPesertaLPSRate