The Customer Service (CS) Machine or CSM is a digital service provided by Bank Mandiri that offers practical, self-service solutions for debit card replacement, debit card issuance, account opening through QR code scanning, debit card unblocking, and debit card PIN reset without the need to queue at a branch Customer Service desk.

 

• Account opening by scanning a QR code via CSM
• Debit card replacement (Card to Card)
• Debit card replacement without a card (Lost Card)
• Debit card issuance (Issuing Card
• Debit card replacement and issuance via Livin’
• Debit card unblocking and PIN reset

 

• Account Opening via QR Code Scanning from CSM
  • Prospective customers must prepare a smartphone, a valid e-KTP (in good condition), an active phone number, and an accessible email address.
  • The smartphone must have sufficient credit and an active data package.
• Debit Card Replacement (Card to Card)
  • Customers must prepare a valid e-KTP (in good condition).
  • Ensure that the debit card to be replaced is still usable at an ATM.
  • Customers must know the PIN of the debit card to be replaced.
  • A minimum account balance of IDR 20,000* is required.
• Debit Card Replacement (Lost Card)
  • Customers must prepare a valid e-KTP (in good condition).
  • Customers must know the account number associated with the debit card.
  • Customers must know the PIN of the debit card to be replaced.
  • A minimum account balance of IDR 20,000* is required.
• Debit Card Issuance (Issuing Card)
  • Customers must prepare a valid e-KTP (in good condition).
  • A minimum account balance of IDR 20,000* is required (if the account has been linked to a debit card more than once)
• Debit Card Replacement and Issuance via Livin’
  • Customers must prepare a smartphone with the Livin’ application installed (active and accessible).
  • Customers must know their Livin’ PIN.
  • A minimum account balance of IDR 20,000* is required.
• Debit Card Unblocking and PIN Reset
  • Customers must prepare a valid e-KTP (in good condition).
  • Customers must know their debit card PIN (for unblocking)
  • A minimum account balance of IDR 5,000* is required.
*Fees are subject to change at any time in accordance with applicable terms and conditions.

 

For complete CSM information, click here