Contact Us

Dear Customer,

If you have any questions regarding products or services from Bank Mandiri or if you have any:

  • Information
  • Suggestion
  • Experience
  • Complaint

To improve our performance, Please fill the form below.
Before you begin, please pay attention to these:

  • Each form sent to us will be given ID ticket number which will be displayed after you hit the "submit" button.
  • In accordance to Bank Indonesia Regulation No. 7/7/PBI/2005 concerning Resolution of Customer Complaints, every complaints should be enclosed with a photocopy of identification, please use the attachment facility on the form below or sent it via fax at 021- 5299-7711 and state your ID ticket number.
  • To know your complaint status, please re-send your e-mail or contact Mandiri Call at 14000 or 021-52997777 by notifying your ID ticket number.
  • Never disclose your USER ID and PIN while giving information, suggestion or complaints, the Bank will never ask for your USER ID and PIN in any condition.
  • In case if you forget your Mandiri Internet USER ID & PIN, please inform your account number and the issuance branch office in "Nature of Problem" column, click here for information if you forget your Mandiri Internet Banking USER ID & PIN.

Contact Form
Full Name
E-mail Address
Personal ID Number
Are you a client of Bank Mandiri?
Type of issue
Issue topic
Detailed issue topic
Issue content
Send a copy of this form to the above e-mail address
Attachment File (Zip File format, max 150 Kb)

Banking Mediation

Bank Mandiri Main Office Address:

Jl. Jenderal Gatot Subroto Kav. 36-38
Jakarta 12190 Indonesia
Ph: 14000, +62-21-52997777
Fax: +62-21-52997735

You can also contact us at:

Mandiri Call 14000

Mandiri Call serves you 24 hours a day 7 days a week.

  • 14000 can be accessed through telkom with local phone call rate from all over Indonesia.
  • For access through cell phone, can be done from all GSM & CDMA operator with national coverage area and flat rate.
  • Phone call rate for 14000 through cell phone (per minute) as described below:

    Operator Service Rate
    TelkomselKartuHaloRp. 1.200,-
     Kartu SimpatiRp. 1.800,-
    IndosatPostpaidRp. 1.700,-
    Starone (Jakarta)Postpaid/PrepaidRp. 260,-
    Excelcomindo (XL)Postpaid/PrepaidRp. 1.700,-
    Mobile-8 (fren) Rp. 1.200,-
    Telkom FlexiJakartaLocal Rate
    EsiaJakartaLocal Rate

  • For Customers calling from a foreign country please dial +62-21-5299 7777.