Indomaret Card

FAQ

About the Mandiri Prepaid Card - Indomaret Card

What is Mandiri Prepaid card?

The Mandiri Prepaid Card is a contact less prepaid card published by Bank Mandiri.

What is Indomaret Card?

It is one type of prepaid cards published by Bank Mandiri in cooperation with Indomaret which can be used for purchase transactions as well as payment transactions in Indomaret stores.

What are the features of Indomaret Card?

Some of the features of Indomaret Card are as cash replacement for purchase transactions and monthly payments; the card is transferable to another user; current balance is available on card, it is refillable, and the maximum balance on card is Rp.1 million and minimum balance is Rp.10 thousand.

What is the benefit of Indomaret Card for the Cardholder?

  • As a replacement for cash.
  • Faster purchase transaction compared to using cash or Debit/Credit Card.
  • Can be used to pay for routine bills in Indomaret stores.

What are the transactions that can be done in Indomaret stores that have cooperated with Bank Mandiri?

You can do the following transactions:

  • Purchase of Indomaret Card or other Mandiri Prepaid card.
  • Refill (top up) of Indomaret Card or other Mandiri Prepaid card or by cash.
  • Purchase transactions using Indomaret Card or other Mandiri Prepaid card.
  • Payment of routine bills, ticket purchase, telephone credit purchase from Biller using Mandiri Debit or Indomaret Card or Mandiri Prepaid card or by cash.
  • Update balance for prepaid cardholder who has refilled the card through Mandiri SMS and Mandiri Internet, and update balance on card by using EDC machines available in Indomaret stores.

What are the routine payments that can be done by using the Indomaret Card?

Cash:
PLN, Telkom, Indovision, Astro, First Media, Oto Multiartha
(list of billers will continue to increase)

What is the initial value on the Indomaret Card?

Initial card denomination is Rp. 0,-

How can I get the Indomaret Card? And when will it start being marketed for the public?

You can get the card through Indomaret stores that have cooperated with Bank Mandiri. For the initial phases Indomaret Card will be marketed in Indomaret stores in Jabodetabek area on the third week of November 2008.

In which Indomaret stores will the Indomaret Card be accepted for purchase transaction as well as payment transaction?

You can do purchase, payment and Indomaret Card top up transaction in more than 1.500 Indomaret stores in Jabodetabek and the number of stores will continue to increase.

How long is the validity period on the Indomaret Card?

There is no expiration date on the card.

Is there a grace period on the Indomaret Card?

If there is no purchase, payment or top up transaction on your Indomaret Card for more than 12 months, the balance available on card will expire, but the card can still be used.

Is there a minimum purchase transaction when using the Indomaret Card?

There is no minimum purchase transaction when for the Indomaret Card.

Can the Indomaret Card be used in gas stations (SPBU) for fuel purchase transaction and can the GazCard be used in Indomaret?

At the moment the Indomaret Card can not be used in gas stations (SPBU) and GazCard can not be used for transactions in Indomaret.

How can I refill (top up) the Indomaret Card?

Customers can refill (top up) the Indomaret Card by Mandiri Internet, Mandiri SMS or in Indomaret cashiers by cash and Mandiri Debit.

How much is the charge for making a recharge transaction for Indomaret Card?

At the moment, the charge for Indomaret Card or other Mandiri Pre-paid cards recharge at Indomaret shops is as follows :

  • Using Mandiri Debit : free of charge
  • by Cash: Indomaret will charge Rp 1.000,- for every transaction.

While top up through Mandiri SMS and Mandiri Internet are free of charge (subject to change).

What is the minimum value for Indomaret Card top up?

Customers are free to top up the card for as much as they want, as long it does not exceed the maximum balance value on the Indomaret Card (Rp 1 million).

What is the minimum value for Indomaret Card recharge?

The minimum value for Indomaret Card top up is Rp. 50.000,-

What is Mandiri Prepaid service through Mandiri Internet?

Customers can receive services for the Mandiri Prepaid card through the internet which are top up, mutation transaction and registration of the Mandiri Prepaid Card.

Where can I access Mandiri Internet?

You can access at www.bankmandiri.co.id

How can I do Mandiri Prepaid card transaction through Mandiri Internet?

With the Mandiri Prepaid card you can do the following:

  • You must have a Mandiri savings account/deposit
  • You must be registered as Mandiri Internet user (registration can be done through ATM/Branch)
  • After registration in ATM/Branch, create a USER ID & Password in Bank Mandiri website (new user activation menu)
  • You must have Token (received through Branch)

What kinds of transaction can I do through Mandiri Internet by using Mandiri Prepaid card and Indomaret Card?

With the Mandiri Prepaid card you can do the following:

  • Check Card History with the following steps:
    • Log in Mandiri Internet by entering “User ID and Password”
    • Select “Prepaid Card” menu
    • Select “Card History” menu
    • Enter your Mandiri Prepaid card number in the column “Card Number”
    • Click the “send” icon to continue, the balance information of your Mandiri Prepaid will be displayed on the computer screen
    • Select the column “Save” to save card history data or select “Print” print out the card history data.
  •  Top Up of Mandiri Prepaid card with the following steps:
    • Log in Mandiri Internet by entering “User ID and Password”
    • Select “Prepaid Card” menu
    • Select “Top Up” menu
    • Select the kind of your account from the column “From Account”
    • Enter your Mandiri Prepaid card number in the column “Card Number”
    • Enter the top up nominal value that you want in the column “Amount”
    • Click continue to continue the top up transaction
    • Enter “challenge code” on your token to generate “Pin Mandiri”
    • Enter the PIN generated by the token on the column “Pin Mandiri”
    • Click continue to continue the top up transaction
    • Check to reconfirm your top up transaction
    • If correct, click continue to continue the top up transaction
    • Select the column “Save” to save top up data or select “Print” print out the top up data.
    • Please proceed to do “Update Balance” in merchant/SPBU EDC machines (list attached)

Ho can I do Mandiri Prepaid card transaction through Mandiri SMS?

  • You must have a Mandiri savings account/deposit
  • You must be registered as Mandiri SMS user with service code SMS01

Do I have to first register my Mandiri Prepaid card number in ATM/Branch?

Not necessary

What kinds of Mandiri Prepaid card transaction can I do through the Mandiri SMS service?

With the Mandiri Prepaid card / Indomaret Card you can do the following:

  1. Top Up can be done with the following steps:
    • Type SMS with the format ISI<space>pre< space >account list<space> Mandiri Prepaid card number< space >top up nominal value< space > Pin Mandiri SMS
    • Example: ISI pre 1 6032982000123456 10000 123456
    • Send SMS to  3355
    • If your transaction is successful, you will receive a notification SMS stating that the transaction is successful
    • After successful transaction, cardholders must do update balance on card through Prepaid card EDC machines available in Merchants / Branches
  2. Checking the balance of the Mandiri Prepaid can be done with the following steps:
    • Type SMS with format : SAL<space >pre< space >Mandiri Prepaid card number < space >Pin Mandiri SMS
    • Example: SAL pre 6032982000123456 123456
    • Send SMS to  3355
    • If your transaction is successful, you will receive a notification SMS of the Mandiri Prepaid balance
    • To receive current balance information, cardholder can check their balance by using Prepaid card EDC machines available in Merchants / Branches

What are the available nominal for Mandiri Prepaid Top Up through Mandiri Internet and Mandiri SMS?

Customers are free to put in any nominal value according to their needs.

What is the available time for Mandiri Prepaid transaction service through Mandiri Internet and Mandiri SMS?

24 hours a day, 7 days a week.

After doing top up through Mandiri Internet and Mandiri SMS service, will the balance on the Indomaret Card automatically increases?

No, because the balance is noted on the card, so after doing top up through Mandiri Internet or Mandiri SMS, customer must Update Balance in the nearest Branch/Merchant EDC Machines that provides Prepaid EDC. .

How can I do Indomaret Card Update Balance on the EDC Machine?

  • Select “Prepaid” menu
  • Select “Update Balance” menu
  • Place the Mandiri Prepaid card (Indomaret Card) on the “machine reader/dongle”, and the system will automatically add the balance on the Mandiri Prepaid card.

Where can I do Indomaret Card Update Balance?

At the moment, Indomaret Update Balance can be done in Indomaret stores.

If my Indomaret Card is lost/stolen, can the Bank block the card?

Bank can not block lost/stolen card, and Bank will not reimburse any balance left on a lost/stolen card, because the Indomaret Card balance is available in the card, the purpose is to replace cash, it can be transferable and purchase transaction is done offline.

What if I do top up through Mandiri Internet or Mandiri SMS and it fails, my savings account has been deducted but the balance on the Indomaret Card did not increase?

Cardholders can contact the nearest branch (to be forwarded to Mandiri Call 14000) and/or directly call Mandiri Call 14000 to file complaints.

Can I do any purchase/sale using the Mandiri Prepaid card through Mandiri Internet or Mandiri SMS?

No, because the Mandiri Prepaid card is contact less, so in order to make a purchase transaction the card must be placed onto Dongle Machine at EDC Merchants.

Indomaret Card